Market-First Underwriting Innovation Launched By UnderwriteMe and Zurich

Australia, 12 December 2022 – UnderwriteMe, in collaboration with Zurich Australia Limited (Zurich), has launched a digital underwriting innovation that enables medical screening requests to be sent and received electronically via a health screening provider, United Healthcare Group (UHG).

Once screening is completed by UHG, the results are returned electronically to UnderwriteMe’s Augmented Decision Module (ADM), to instantly provide an eligibility decision.

The new solution significantly increases the speed of underwriting decisions, reducing the amount of time customers and advisers spend waiting and chasing for medical results.

In the four months since launch, Zurich has been able to automatically assess more than 600 of its customers electronically with results automatically accepted in 45 percent of cases.

Peter Tilocca, Chief Underwriting Officer, Zurich said, “UnderwriteMe have consistently supported Zurich in optimising our digital underwriting proposition. The UnderwriteMe platform has enhanced our capability to drive increased automation and a smoother digital experience for our customers. Our continued collaboration on key projects, including machine learning and augmented decisioning, pave the way for even greater success in the future.”

Brendan Norton, Head of Customer & Adviser Experience, Zurich added, “Our collaboration with UnderwriteMe is an alignment between two like-minded businesses who are focused on transforming the customer experience. The launch of the ADM is another innovation example where customer friction is being reduced. We look forward to continuing to enhance the benefits ADM can bring our customers.”

Paul Hughes, Head of Asia Pacific UnderwriteMe said, “We are proud to work with Zurich to enhance their digital capabilities with our Augmented Decision Module. This has resulted in faster issuing of policies and enhanced customer and adviser journeys. We look forward to supporting Zurich to deliver their vision of innovation for the future of life insurance.”